|
|
 |
Network Infrastructure Support
If your infrastructure is not operational, neither is your organisation. Your infrastructure is becoming ever more complex, and being subjected to an increasing load from both internal and external users i.e. employees and customers/suppliers.
| |
 |
 |
 |
 |
Support Services
Covered Include |
Investment Protection |
Proactive Advanced |
Proactive |
Reactive |
| |
 |
|
|
|
| Inventory Management |
 |
|
|
|
| Remote alarms and monitoring |
|
|
|
|
| Report every six months identifying existing and projected bottlenecks |
|
 |
|
|
| Performance analysis in depth, system audit |
|
|
|
|
| Penetration test every six months to evaluate security |
|
|
 |
|
| Periodic access on-line to check event viewers, fault logs |
|
|
|
|
| Monitor Service on latest fixes and advice on those that relate to agreed components |
|
|
|
|
| Remote Console Support |
|
|
|
 |
| Support Calls logged and responded to as agreed depending according to priority |
|
|
|
|
| Access to support team for problem determination and advice |
|
|
|
|
| |
|
|
|
|
| Support Enhancements |
|
|
|
|
| 24/7 telephone technical support |
 |
|
|
 |
| 24/7 onsite service coverage |
|
|
|
|
| 2 hr onsite response |
|
|
|
|
| |
|
|
|
|
| Single Site Prices from |
£750/mth |
£450/mth |
£250/mth |
£150/mth |
Prices based on minimum 12 month contract, confirmed after initial inventory audit
Commissioning charge will apply in first year to cover audit, set up VPN, and documentation
| Systems Monitored |
| Data Network Components |
External Services |
Application Services |
Routers
Switches
Managed Hubs
Communication Lines |
Connectivity
Web sites
FTP sites
Mail servers
Firewalls
VPN remote access |
Exchange
SQL
Anti-virus
Back-ups
Disk space
UPS health |
|
|
