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Micrcosoft Support
Whether you have a single Windows Server, a server farm, or somewhere in between, your organization will almost certainly now be relying on the functionality provided by Microsoft servers.
In many instances, your Microsoft servers will be bound up with your Network Infrastructure, with a heavy investment specifically in Microsoft, which you must safeguard.
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Platinum
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Gold
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Silver
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Bronze
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Support Services
Covered Include |
Investment Protection |
Proactive Advanced |
Proactive |
Reactive |
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| Half day Technical Consultant site visit every two months advising on Windows developments |
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| Report every six months identifying existing and projected bottlenecks |
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| Performance analysis in depth - trends on disk usage, memory utilisation, processor load |
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| Active Directory issues - topology, replication, smooth running |
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| Report of performance with recommendations |
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| Periodic access on-line to check event viewer, disk usage, service packs, security fixes |
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| Remote Console Support |
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| Support Calls logged and responded to as agreed depending according to priority |
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| Access to support team for problem determination and advice |
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| Support Enhancements |
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| 24/7 telephone technical support |
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| 24/7 onsite service coverage |
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| 2 hr onsite response |
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| Single Site Prices from |
£450/mth |
£250/mth |
£150/mth |
£50/mth |
Prices based on minimum 12 month contract, confirmed after initial inventory audit
Commissioning charge will apply in first year to cover audit, set up VPN, and documentation
| Products supported include: |
Office Products
Office System 2003
Frontpage
Project
Visio
Internet Explorer
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Exchange
Outlook
Small Business Server
Operations Manager
Sharepoint
IIS
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SNA Server
SQL Server
Windows 2000
Windows 2003
Win9x/Win-ME
Windows NT
Windows XP
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