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Lotus / Domino Support
Whether you use Lotus/Domino for e-mail only, for workflow applications and/or CRM applications, if you are a Lotus/Domino user, you must determine how critical your Lotus/Domino applications are to your business.
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Support Services
Covered Include |
Investment Protection |
Proactive Advanced |
Proactive |
Reactive |
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| Half day Technical Consultant site visit every 2 months advising on Lotus/Domino directions |
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| Report every six months identifying existing and projected bottlenecks |
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| Performance analysis in depth - trends on disk usage, memory utilisation, processor load |
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| Installation of 1 maintenance release per year |
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| Report of performance with recommendations |
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| Periodic access on-line to check event monitors, logs, disk usage |
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| Access to support team for problem determination and advice |
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| Support Calls logged and responded to as agreed depending according to priority |
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| Remote Console Support |
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| Support Enhancements |
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| 24/7 telephone technical support |
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| 24/7 onsite service coverage |
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| 2 hr onsite response |
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| Single Site Prices from |
£450/mth |
£250/mth |
£150/mth |
£50/mth |
Prices based on minimum 12 month contract, confirmed after initial inventory audit
Commissioning charge will apply in first year to cover audit, set up VPN, and documentation
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