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iSeries Support
The iSeries is one of the most reliable servers ever designed. But because of this, they are frequently entrusted with the core systems which drive our businesses.
It is vital, however, that they receive the due care and attention required for every item which is mission-critical for your organisation.
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Support Services
Covered Include |
Investment Protection |
Proactive Advanced |
Proactive |
Reactive |
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| Half day Technical Consultant site visit every 2 months advising on AS/400 Work management |
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| Regular performance analysis reports with iSeries server then tuned accordingly |
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| 2 reports per year showing performance trends and capacity planning requirements |
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| Installation of one Operating System upgrade per year |
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| Installation of two cumulative PTFs per year |
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| PTF Monitor Service: monitor all PTF's issued by IBM and advise on those that relate to your OS |
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| Remote Console Support |
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| Support Calls logged and responded to as agreed depending according to priority |
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| Telephone access to support team for problem determination and advice |
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| Support Enhancements |
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| 24/7 telephone technical support |
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| 24/7 onsite service coverage |
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| 2 hr onsite response |
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| P05 & P10 Prices from |
£650/mth |
£450/mth |
£300/mth |
£150/mth |
| P20 & P30 Prices from |
£700/mth |
£500/mth |
£350/mth |
£175/mth |
| P40 and Above Prices from |
£725/mth |
£525/mth |
£400/mth |
£200/mth |
Prices based on minimum 12 month contract, confirmed after initial inventory audit
Commissioning charge will apply in first year to cover audit, set up VPN, and documentation
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