MS CRM

Microsoft CRM is the first Microsoft Business Solutions application built using Microsoft .NET technology. Designed specifically for small and medium-sized businesses, it helps businesses increase sales and provide top-quality customer service. Microsoft CRM accommodates the full range of sales and customer service functions and will allow users to access key customer and sales information from Microsoft Outlook and the Web.

Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information, allowing sales and service representatives to access customer histories, view product and sales literature, track customer tasks, control appointments and manage contacts.

Additional Resources
	Brochures MS CRM Product Brochure MS CRM Mobile MS CRM Sales Factsheet MS CRM Cust. Service Factsheet		Related Links www.microsoft.com/uk/businesssolutions /products/crm/default.aspx Case Studies None currently available